FAQs
Frequently Asked Questions (FAQ)
1. What are silicone rollerball necklaces?
Our patented silicone rollerball necklaces are a unique and stylish way to carry essential oils with you throughout the day. Each necklace features a rollerball bottle with a silicone top, allowing for easy application of your favorite essential oils wherever you go.
2. How do our silicone rollerball necklaces work?
Our silicone rollerball necklaces are designed for convenience and functionality. Simply fill your rollerball bottle with your preferred essential oil blend, secure it in the silicone holder, and wear the necklace. The rollerball allows you to apply the oil directly to your skin as needed.
3. Are our silicone rollerball necklaces leak-proof?
Yes, our silicone roller necklaces are engineered to be leak-proof. The silicone material and design ensure that the rollerball bottle remains securely in place and prevents any leakage. It is important to ensure that the rollerball is properly sealed and that the bottle is not overfilled. This guarantee does not cover the bottle, bottles are complimentary and not manufactured by us.
4. What should I do if my necklace leaks?
If you experience a leak, it’s essential to act quickly. A leak is usually a sign that there may be an issue with the metal roller or the bottle itself. In such cases, we recommend replacing the bottle with a new one. For replacement options, please email us.
5. Can I return or exchange my silicone roller necklace?
We strive to ensure that all our customers are satisfied with their purchase. However, due to the nature of our products and hygiene considerations, we have a strict no-return policy. Please ensure that you review the product details carefully before making a purchase. If you have any concerns or issues, feel free to contact our customer service for assistance.
6. How should I care for my silicone roller necklace?
To keep your silicone roller necklace in top condition:
- Clean Regularly: Gently clean the silicone holder and rollerball bottle with warm soapy water. Avoid using harsh chemicals.
- Avoid Overfilling: Do not overfill the rollerball bottle to prevent leaks and ensure proper function.
- Store Properly: Store the necklace in a cool, dry place when not in use to maintain the integrity of the silicone and essential oils.
7. Can I use any type of essential oil in the rollerball bottle?
Yes, our silicone roller necklaces are compatible with most essential oils. However, please avoid using extremely thick or sticky oils as they may affect the performance of the rollerball. For best results, use essential oils that are well-suited for rollerball application.
8. How do I refill the rollerball bottle?
Refilling the rollerball bottle is simple:
- Remove the rollerball cap from the bottle.
- Carefully pour your essential oil into the bottle using a small funnel if needed.
- Replace the rollerball cap securely.
- Insert the bottle back into the silicone holder.
9. Where can I purchase replacement bottles?
Replacement bottles can be purchased directly from our website or through our authorized retailers. For details on ordering replacements, please visit our accessories page or contact our customer service team.
10. How can I contact customer service?
For any questions, concerns, or assistance, please reach out to our customer service team at hello@wearyouroils.co or use our Contact Us form on the website. We are here to help and ensure your satisfaction with our products.